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Knowledge Management and Organizational Learning
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Page Content
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| Length |
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4 days |
| Language |
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Español |
| Dates |
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| Contact |
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María Helena Liporace | hliporace@iae.edu.ar | +54 (230) 448-1109 |
| Faculty |
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Pancotto, Marcelo [Director]
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| Price |
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$4600
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| | Objetives | - The program explores the following questions and topics:
- What are the action variables in constant improvement operating systems?
- How do we map a knowledge diagnosis?
- What are the technologies available for ongoing improvement?
- Knowledge exploitation systems.
- Managers’ new role: educating managers.
| Candidates’
Profile
| - Managers who are determined to realize their companies’ full potential by systematically listening to customers and designing action plans based on collaborators’ professional development to enhance corporate productivity and service excellence.
- The program may be of special interest for:
- Line Executive Directors – Managers
- Quality Executive Directors – Managers
- HR Executive Directors – Managers
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| Contents | 1.- Using what I have already accomplished. Starting Point: processes, quality and CRM.
2.- Knowing what my company knows. Knowledge planning and optimum uncertainty environment templates.
3.- Basic variables for action. Problem-solving, creativity and innovation. Focusing the company on customer service improvements. Increasing income through Knowledge Management.
4.- Additional elements. Managers as educators. The role of technology: ERPs and specific systems. |
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