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Business Process Strategic Management
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Page Content
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| Length |
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2 days |
| Language |
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Español |
| Dates |
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| 09/10/2012 |
October: 24,25 |
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| Contact |
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Melody Pardo | mpardo@iae.edu.ar | +54 (230) 448-1536 |
| Faculty |
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Pancotto, Marcelo [Director]
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| Price |
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| | Objetives | - The purpose of this program is to build a theoretical framework to analyze decisions involving the technological design and deployment of business processes to create and support sustainable competitive advantages.
- It introduces the basic notions underlying business process management, from designing strategy-oriented business processes and developing improvement capabilities and best practice transfers across the organization to the managerial criteria used to choose and rollout technologies driving competitive advantages.
- Participants acquire knowledge to analyze competitive and organizational issues associated with business process management by discussing several real-world challenges faced by companies in different industries and environments (with or without IT). Some practitioners who have led their organizations through the implementation of technologies for business process management will share their insights with program participants
| Candidates’
Profile
| - This program has been designed for individuals who wish to delve into the theoretical notions underlying business process management and those who are interested in learning more about technological tools enabling process management. Thus, this program may be very useful for managers with strategic responsibilities, such as:
• Top management team members who face challenges associated with business process management (CEOs, CIOs, COOs, CFOs, etc.).
• Corporate staff members who lead re-engineering, Six-Sigma, TQM, Lean projects and who consider adopting new IT tools to manage processes.
• Quality Assurance Managers
• IT Managers
• Operations Managers
• Business Process Managers and their immediate reports .
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| Contents | - Business process management significance
- Aligning business process and strategies
- Organizational implications of business process management
- Business process analysis, diagnosis, monitoring and control
- Business process improvement: enhancing service efficiency and quality through business process management
- Other processes associated with process management
- Criteria to determine standardized process rollout centralization (e.g., “best practices”)
- Theoretical notions enabling communications across business areas and the IT area
- BPM: definition, links to other process management philosophies (Re-engineering, Six-Sigma, TQM, Lean, etc.).
- Criteria to make technological strategy decisions associated with process management (e.g., ERPs, BPM, etc).
- IT available in Latin America to enable process management
- Strategic and organizational implications of new technologies enabling business process management.
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